Frequently Asked Questions                                              Book a Free Estimate

Do you charge for estimates?

Estimates for home organizing are free. An average estimate takes approximately 30 minutes to an hour. If, however, you think your home needs extensive organization or clutter removal please feel free to request an in-depth assessment.  I'll personally meet you on site to determine the amount of work needed and the length of time it will take, in order to give you an estimated price quote for labor and any additional services that may be required.

All estimates are based on the state of the home at the date and time the estimate is provided. We reserve the right to alter the estimate if the state of the home or service area changes in any way that will alter the time required for job completion, prior to or in the time between actual scheduled work sessions. Estimates are valid for 30 days.

Please keep in mind that this will be an estimate only. The speed at which we are able to organize your home always depends on the speed at which you, the homeowner, can make decisions about what needs to stay versus what can be tossed or donated, as well as the quantity of paperwork that needs to be sorted and organized.

What do you charge for Home Organizing?

Labor is billed according to the chart on the Services page of this website. Fees are based on the number of hours and the number of organizers working on your project. When hired, if we finish early, you will receive a refund for all unused service time.

How do I make an appointment?

You may click on the blue "Book an Appointment" or "Book a Free Estimate" buttons on each page of the website, or you may call or email any time. Estimates and work sessions are schedule on a first come - first served basis. If you have a deadline that you need to meet, please be sure to let us know when you contact us.

Can I change or cancel an appointment?

We understand that life is busy and plans can often change suddenly. Please use the appropriate link in your appointment confirmation email or text to cancel your appointment online, or contact us by phone, text or email 48 hours in advance if you need to cancel or reschedule an appointment.  We are always happy to work around your schedule but we charge a $50 cancellation/no-show fee for appointments that are cancelled without 48 hours prior notice.

Illness? Please cancel your appointment immediately.

Please cancel your appointment immediately if you - or any member of your household - is sick with a cold, flu, stomach virus, etc. I prefer that everyone in the home has been free of any illness, virus, or fever for at least 48 hours before an appointment.

Your health - and therefore our health - affects all of our clients. If we get sick we must cancel all client appointments until we are completely well. We do not wish to bring any unwanted germy guests into your home, so please help us stay healthy so we can continue to help you and others.

What happens if I don't confirm my appointment?

If you booked online, you don't need to contact us unless you need to cancel or reschedule. You will receive an email reminder 3 days before your appointment, and a text reminder 1 day before your appointment. It is entirely up to you to contact us if your plans have changed. If we arrive and you are not home, you will be charged our cancellation/no-show fee of $50.

If you prefer to be contacted on a landline only and do not email or text on your cell phone, please let us know when you book your appointment. We will call your landline to re-confirm with you a day or two before we are going to meet. If you do not reply by 8pm the night before our scheduled appointment date, we will cancel your appointment and contact our waiting list in order to fill your spot. Because many of our clients are chronically disorganized and forget appointments, we need to have a confirmation from you before we drive to your home the next day. This applies to each and every appointment. We will always check in with you prior to an appointment, even if we've verbally confirmed and agreed upon the date and time at our last meeting. (This policy applies to landline client only.)

I pre-paid but I need to reschedule / I cannot reschedule and must cancel.

If you have booked and pre-paid for your appointment, you may reschedule and your payment will automatically be applied to your next appointment date. If you are unable to reschedule or prefer not to reschedule at this time, please contact us to request a refund and we will process it immediately.

What are my payment options?

Payment is due in full prior to service date unless other arrangements are made in advance and noted in the contract.

Square
We accept credit cards for pre-booked appointments through our Square booking app. (You are re-directed to our Square site when you click on the blue "Book An Appointment" or "Book a Free Estimate" buttons on this website.)

PayPal
If you'd like to pay with PayPal, please call to book your appointment and we'll send you a PayPal invoice.

Checks
If you prefer to pay by check, please call to schedule your appointment and notify us that you wish to pay by check. Checks payable to Brandi Payne must be received prior to your scheduled appointment.

Mail to:
Brandi Payne, Organizer
PO Box 94
Ellerslie, GA 31807

Other:
If you need to make other arrangements, please don't hesitate to call us to discuss your needs. We are always willing to work with you and help in any way we can.
  

I pre-paid for a package but didn't use all the hours.

If we finish early and don't use all the hours in your package, you will receive a refund for the remaining balance.

Are there any service charges?

Appointment cancellation/no-show fee: $50 - 48 hours notice required to cancel or reschedule work sessions or estimates.
Returned check fee:
$30; PLUS the original value of the check.
Late payment fee: $10 per incident.
Travel Fee: $20 for areas over 50 miles round trip from Columbus, GA including Auburn, AL (unless you are in Auburn and working with our Auburn based organizer). Fee is charged per trip made to your location.
Shopping Fee: One time fee of $40 plus actual cost of merchandise.

What happens during the first work session?

In most cases, we'll have had an opportunity to meet for an estimate before we begin. During the estimate we'll have discussed what's working and what's not working for you, determined your main goals, and laid out a plan based on your goals. If you're working with a team member, I'll have passed this information on to them.

During the first work session, we'll work together side by side to go through clutter and make some decisions. Once we know what items need to be donated, discarded, returned or given away, then we can see what's actually being used or what really needs to be stored. Then we'll begin to find a 'home' for everything. At the end of the first session, we'll discuss the progress we made, determine the next step, and decide how to proceed during following sessions.

Do you sell organizing tools?

You DON'T have to spend a fortune on bins or baskets to organize your home!  Most of us already have the supplies we need lying around the house! We'll help you use what you have to creatively restructure and organize your spaces.  If there is a specific need and you wish to purchase any organizing tools, we'll be happy to make product recommendations and help you make the right purchase. 

Paper Management may require the purchase of filing supplies. We can, however, purchase any supplies necessary at your request. All that's required is reimbursement for the items purchased plus a one-time shopping fee of $40.

Will you use photos of my home?

If you would like before and after photos for your own personal use we will be happy to take them for you.

We do not use any photos without specific written permission from the home owner. Photos may be placed on my website, facebook page, or other online advertising site if you sign a release form in our contract giving us permission to use them.

What if something is broken or damage is caused during a home organization?

We will use the utmost care and take every precaution while handling your possessions and working in your home and on your property.  We treat every object with respect and exercise extreme caution while moving and relocating items within your home. 

By contracting my services, the Client agrees that we WILL NOT BE HELD RESPONSIBLE for any damage occurring during the services agreed upon, including any services or actions not listed in writing but agreed upon verbally during work sessions. This clause includes, but is not limited to, personal possessions, furniture, walls, flooring, ceilings, electronics and appliances.

We may decline to move extremely heavy furniture or highly valuable items.

Help! I have insects and other household pests.

We have worked with pesky uninvited guests including mice, roaches and other creepy crawlies on many occasions. We are not squeamish and while we do not mind working in homes dealing with these issues, we do appreciate knowing in advance so we can take healthcare safety precautions. Please let us know if you have any issues and we'll work together to find the best way to eliminate the problem from your home.

Do you work with household pets?

We love animals and I never have any issues with pets. However, some of our organizers do have pet allergies. Please let us know if advance if you have or have had pets in the home. We love petting and playing with your pets as much as you do, and we know having them around can often soothe your nerves if you're having trouble making organizing decisions. If you have a pet that is sensitive to loud noise or sudden movement, please notify us in advance. If you have a small pet that may get stepped on if we are moving things we may ask you to confine them for a brief period for their safety. It would break our hearts to accidentally hurt someone's pet.

Will you help us clean up after dealing with lice or bedbug situations?

We do not work in homes with active/recent lice issues or bedbug issues.

Are gift certificates available?

eGift Certificates through Square are available in preset amounts of $65 (1 hour, 1 organizer), $130 (2 hours, 1 organizer), $195 (3 hours, 1 organizer), and $260 (4 hours, 1 organizer). You may also choose a CUSTOM amount from $10-$500 to be applied to any service package. If you wish to order a certificate for more than $500, please contact us. Certificates may not be 'returned' for cash.

PAPER Gift certificates are available in any amount you choose and are valid for 6 months from the date purchased. Certificates may be re-gifted to another party but may not be 'returned' for cash. (Just call or email to place your order if you prefer to mail a check or send payment via PayPal. We can then mail or email the certificate to you or directly to the recipient.)

 Please be certain the intended recipient has expressed a need/want for this type of service before you purchase a certificate.

All gift certificates are valid for Columbus, GA / Auburn AL and the surrounding area. Travel Fee: $20 for areas over 50 miles round trip from Columbus, GA, including Auburn, AL (unless you are working with our Auburn based organizer). Fee is charged per trip made to your location.
 

 

 

Notice: Team members are independent contractors and provide their own liability insurance.


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